Bad experience. Owner was rude. Office manager was condescending. Company did not return today at 8am as promised last Thurs. Did not call to cancel this return apt until 2 hrs past time agreed on. Equipment broke down mid job, first time, plus stains /spots spread. My rugs stayed wet for 4 days. Owner wants to refund $99 as complete settlement. I told him I won't accept that as I may need carpet replaced now.
As you can see by clean towel set down on part of remaining stain, the "stain" is still trying to come up but they left it filthy.
This could have been resolved if staff had better attitude. Owner said it cost him too much money to send a truck out & I could call another company. Insisted he'd given me an option for Mon,, which he didn't or I'd have grabbed it. They also broke a huge pic by propping it behind a bench on a tile floor & didn't tell me it was there.
Do not recommend unless you want this headache!
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